Welcome to Coalescence Publishing, your trusted online publishing platform. We're glad you're here, and we appreciate your trust in us. Our Store Policy has been designed to provide you with information about our practices for customer care, privacy, safety, and returns.
We believe in putting our readers and customers first, and our dedicated customer care team exemplifies this belief. They're always available to answer your queries, address any issues, or provide information about our services. You can reach us through email via our 'Contact Us' page on the website. Our aim is to ensure your experience with Coalescence Publishing is seamless and satisfactory.
Privacy & Safety
At Coalescence Publishing, we hold your privacy in the highest regard. We have strict protocols to protect your personal data. We use your information only to deliver and improve our services, fulfill orders, communicate with you, and comply with our legal obligations. We do not sell or share your personal information with third parties, unless mandated by law. For more details, please contact us.
Your safety is our priority. We're committed to maintaining a secure platform for all our users. Our website is equipped with robust security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. While no online service can guarantee 100% security, we diligently work to protect your information and conduct regular security reviews to enhance the safety of our platform.
Returns & Refunds
At Coalescence Publishing, we strive to provide high-quality products and services that meet your expectations. However, we acknowledge that there may be instances where an item arrives damaged or defective.
Please note that our return policy varies for digital and physical products:
For digital products, due to their nature, all sales are final. We cannot accept returns or offer refunds once a purchase has been made. If you encounter any issue with your digital content, our Customer Care team is ready to help and find a resolution within our policy limitations.
For physical products, such as paperback books and t-shirts, our policy is more specific. We only accept returns if the item you received is damaged, defective, or if there has been an error on our part. In such cases, please contact our Customer Care team within 14 days of receipt of the item, providing your order number and detailed information about the issue.
After verifying your claim, we will provide instructions for returning the item at our expense and discuss the available options with you - which may include a replacement or a full refund to your original method of payment.
Please note that returns for reasons other than damage, defect, or our error are not accepted. We encourage all our customers to carefully consider their purchases and reach out to our Customer Care team for any clarifications before finalizing their orders.
By using our services, you agree to these terms. We reserve the right to change this policy at any time, with updates effective upon posting. It is your responsibility to review our return policy periodically for any changes.
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• Offline Payments (in person only)